Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is UPS. We kindly ask that you anticipate 3-5 business days for standard shipping. Standard Shipping Charges apply.

Orders to Alaska, Hawaii, and the US Virgin Islands take 6 to 8 business days.

We do not ship outside the U.S. at this time.

Shipping prices are based off of item weight, and vary from product to product.

Order Status

We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please use the contact form or email us at info@greenmedinfo.com and we would be happy to assist you.

Change Submitted Orders

If you need to change an order you have already placed, please contact a GreenMedInfo Customer Representative using our contact form or email us at info@greenmedinfo.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.

Report Order Problem

If your order is missing a product, contains a damaged item, or other concern, please contact a GreenMedInfo Customer Representative using our contact form or email us at info@greenmedinfo.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

Returns & Exchanges

Should you ever buy anything from us that is not pleasing to you, you may return unused or unopened products within 15 days of the original purchase date.

Customers who purchase products from the store.greenmedinfo.com website may return them by mail. Please contact us first in order to obtain return details and the return shipping address.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy GreenMedIfno's products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

If you should need further information regarding the return of any products, please contact a GreenMedInfo Customer Representative using our contact form or email us at info@greenmedinfo.com, and it would be our pleasure to assist you however we could.

International Shipping

We regret that we do not ship outside the U.S. at this time for orders placed at store.greenmedinfo.com.
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